What is Support channels?

Support channels are the routes a brand offers for questions about a product, an order or a fault. Common routes are email, a help centre with written guides, live chat in the site browser, and a phone line. Fewer routes can mean a slower answer, while a live chat window usually resolves small questions fastest. Angelbliss and Arenti both pair email with live chat and a phone line, plus a help centre, which suits readers who want an answer the same day. ADC Solutions Auto lists only email and a help centre, so expect to wait a little longer for a reply. Albee Baby and Ardo run email, phone and a help centre without live chat.